About Our Clinic

Queen Anne Eye Clinic provides high quality, personalized eye care to people of all ages and walks of life. Dr. Bergstrom, Dr. Lo, and Dr. Urbaniak, along with their professional staff, are committed to giving you the best possible patient experience while respecting your valuable time.

Our vision and medical service include eye exams, pre- and post-operative eye care, and the diagnosis and management of chronic eye conditions.

For our patients needing glasses, we offer a huge range of stylish frames in our clinic and can custom-order additional frames if needed.

Do you wear contact lenses, or thinking about it? We can help you find and fit the contact lenses that are best for your vision needs.

The History of Queen Anne Eye Clinic

The Queen Anne Optometry Clinic was established in 1978 by Dr. Larry Otten. The practice grew rapidly and Dr. Otten soon enjoyed an excellent reputation in the community.

In December 2001 Dr. Otten sold the practice to Dr. Eric Bergstrom, and the Queen Anne Optometry Clinic became Queen Anne Eye Clinic. Dr. Philip Lo joined the clinic in the spring of 2008, and Dr. Urbaniak joined the clinic in 2017. Today, Drs. Bergstrom, Lo, and Urbaniak continue in the tradition of Dr. Otten, providing outstanding care and extraordinary service to the people of Queen Anne and beyond.

Ready to give your eyes the care they deserve? Contact us at (206) 282-8120 to schedule your first appointment. We look forward to welcoming you!

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The Doctors

Dr. Eric Bergstrom, Doctor of Optometry

Dr. Eric Bergstrom grew up in the Chicagoland area before attending Auburn University, where he received his Bachelor of Science degree in mathematics. Dr. Bergstrom graduated from the Illinois College of Optometry in 2000 after completing externship programs at the Veterans Hospital in Brooklyn, N.Y., and at the Ochsner Clinic in New Orleans, LA. He then returned to New Orleans when he was selected to complete a medical residency program at the Ochsner Clinic. Dr. Bergstrom’s emphasis during the program was in retinal and neuro-ophthalmic diseases, as well as primary care optometry. Upon completion of the program he continued to practice hospital-based optometry until he purchased the Queen Anne Eye Clinic in December 2001. Dr. Bergstrom is an active member of the Optometric Physicians of Washington, the American Optometric Association, and the Optometric Physicians of Washington. He has lectured/published papers in the areas of uveitis, herpes symplex, AIDS, and papillophlebitis. Dr. Bergstrom lives in the Magnolia neighborhood of Seattle and has two daughters, Anya and Elina. He enjoys snowboarding, tennis, golf, travel, and cooking.

Dr. Philip Lo, O.D., Doctor of Optometry

Dr. Philip Lo is an experienced and respected optometrist who is recognized by his patients and peers for his personal care. Dr. Lo grew up in Palo Alto, California and received his Bachelor of Science degree in Biochemistry from University of California Los Angeles. He graduated with a Doctorate of Optometry (with honors) from Illinois College of Optometry in 2002. Before relocating to Seattle, Dr. Lo practiced in a corneal and refractive surgery clinic in San Diego. He served as Clinical Director at TLC Laser Eye Center in Bellevue where he counseled, managed, lecturer in the topic of refractive surgery.

Dr. Lo is an active member of the American Optometric Association, Optometric Physicians of Washington and King County Optometric Society, where he served as past president. He is also a member of Optometric Council on Refractive Technology. His clinical interest includes primary eye care, contact lenses, dry eye treatment, and co-management of cataract and refractive surgery. Born in Kowloon, Hong Kong, Dr. Lo is fluent in conversational Chinese (Cantonese). Dr. Lo now resides in Magnolia with his wife Jennifer and their children Dylan and Kaylin.

Dr. Elizabeth Urbaniak, O.D., Doctor of Optometry

Dr. Elizabeth Urbaniak offers quality care to every patient she sees. She prides herself wih staying up to date on the latest technology and research within the field to provide the finest patient care. Dr. Urbaniak has extensive knowledge in glaucoma management, dry eye therapy, and challenging contact lens fittings including those for patients with keratoconus.

Dr. Urbaniak was born and raised in Wisconsin where she graduated from the University of Wisconsin-Madison with a degree in Neurobiology. She moved to Chicago to attend the Illinois College of Optometry for her post-graduate studies. After graduating from optometry school, she practiced optometry for a few years at a family-owned practice in Chicago before moving to Seattle. In her free time, Dr. Urbaniak enjoys camping, traveling, and exploring the music and food scenes that Seattle has to offer. Dr. Urbaniak resides in Wallingford with her fiance Tad.

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Our Staff

Paul Knight, Optical Manager

Paul has been expanding his knowledge of the optical industry since 2009, spending 3 years in manufacturing before transitioning into styling and dispensing. Paul is passionate about finding the perfect frame, and will take the time to get to know you to ensure that your frame choice matches both your own unique style and your optical needs. He is also your go-to guy for any and all adjustments and repairs, and is happy to work through even the most complex optical issues. Paul takes great pride in hand-selecting all of the frames in our office, and is dedicated to providing Queen Anne with a wide variety of styles to choose from! Paul lives in Shoreline with his two children, Orin and Karis.

Katie Szajman, Office Manager

Katie, an Arizona native, is dedicated to ensuring that all of our patients have the best possible experience at our clinic. Beside managing the administrative duties of the office, she is eager to assist you in finding the pair of glasses that were made for you! Katie is an avid reader who lives in Greenlake with her husband, Adam, and their troublesome English Bulldogs named Wilma and Ethel.

Eric Lutovsky, Licensed Optician

Eric has been in the optical industry since January 2011 doing everything from lens manufacturing, managing clinics, fitting contact lenses, and helping patients pick out and fit the perfect pair of glasses. He obtained his degree in opticianry from J. Sergeant Reynolds, and has a passion for teaching optics. He lives in Mukilteo with his wife, Angela, two daughters Alice and Violet, and their Golden Retriever, Luna.

Jillian Cullen, Patient Care Coordinator

Jillian is originally from Santa Rosa, California. She’s the friendly voice on the other end of the line that you’ll hear when scheduling appointments or inquiring about insurance. Jillian is excited to learn about optometry as her customer service experience continues to grow. She and her husband Austin enjoy exploring the greater Seattle area and look forward to a new life in the Northwest.

Trina Wilson, Billing Specialist

Trina has been with the Queen Anne Eye Clinic since 2010. She is here to answer questions about your insurance and billing. She will make sure your claim is processed properly by your insurance company and is happy to answer any questions you have along the way. Trina lives in Shoreline with her husband Gallagher, their three children Knox, Lincoln, and Genesee, and their noble dog Harvey.

Tara Nix, Receptionist

Tara lives a life full of passion and creativity. She strives to make each and every patient feel right at home, and is the first friendly face you'll see when you walk in the door. Currrently, Tara resides in North Seattle.

Brianna Jenison, Optometric Technician

Bri is here to prepare you for your examination by performing a variety of diagnostic tests and scans. She is excited to be working in the field of patient care. Bri lives in Ballard with her son Wyatt and dog Bentley.

Alina Dzhalovska, Optometric Technician

Alina is here to assist with your eye exams by performing a variety of diagnostic tests and scans. Working in opticianry since 2010, she is always willing to lend a hand when it comes to choosing the right frame for your style and vision needs! Alina lives in Auburn, Washington with her husband Yuriy and their sons, Jacob and Lucas.

Lauren Frei, Front Desk Receptionist

Lauren is originally from Chico, California and received her degree from the University of Oregon. She recently moved up to Seattle after a period of time spent working at a walk-in prompt care clinic. She has a passion for helping others and strives to address every patient's individual needs. She enjoys exercising and getting outdoors to explore the natural environments of the Pacific Northwest. Lauren lives in Ballard with her best friend Addie and hopes to one day pursue a career in social work.

Brandon Martinek, Optical Technician

Photo and Bio Coming Soon!

Nora McKinney, Front Desk Receptionist

Photo and Bio Coming Soon!

Tanya Gilleard, Front Desk Receptionist

Photo and Bio Coming Soon!

Rachel Blakemore, Optometric Technician

Photo and Bio Coming Soon!

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Vision & Medial

Vision Services

• Comprehensive Eye Examinations (Adults & Children)
• Contact Lens Fittings/Evaluations (All Types)
• Double Vision Evaluation/Correction

Medical Services

• Dry Eye Treatment
• Allergy / Redness / Irritation
• Eye Infections / Conjunctivitis
• Eye Pain
• LASIK/Refractive Surgery Pre & Post-operative Care
• Cataract Evaluation/Pre & Post-operative Care
• Glaucoma Evaluation & Treatment
• Diabetic Eye Care
• Neuro-Ophthalmic Care
• Macular Degeneration Care
• Retinal Disease Diagnosis & Management
• Corneal Disease Diagnosis & Management
• Amblyopia/Strabismus/”Lazy Eye” Management
• Dry Eye Treatment/Punctal Plugs
• Thyroid Eye Disease Care
• Treatment of Uveitis/Iritis

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Contact Lenses

Our doctors fit a wide variety of contact lenses, from soft disposable lenses to rigid gas permeable bifocal contact lenses. We also fit specialty lenses for patients with keratoconus and other corneal disorders as well as for those who have had refractive surgery. In addition, we fit lenses such as Synergeyes Duette and Duette Multifocal, which combine the crispness and clarity of a rigid gas permeable (RGP) lens with the comfort of a soft contact lens. Our doctors can also fit CRT lenses, which reshape your cornea overnight and provide clear uncorrected vision during the day.

Our office is always expanding to include new contact lens technologies as they become available, so talk with your doctor at your next exam to see if there is a new contact lens on the market that could be perfect for you!

Best Practices and Insertion and Removal Tips

American Optometric Association: Contact Lenses

Acuvue: Putting on & taking off your contacts

Cooper Vision: Contact Lens Tips For You

Contact Lens Rebates

Alcon Daily Contact Lens Rebate

Return/Exchange Policy

Our clinic is able to exchange or return unopened boxes of contact lenses. Large boxes (90-packs, 24-packs) containing smaller boxes are only returnable if the entire package is sealed. If you are trying out a new lens or a new prescription, we are always happy to supply trial lenses before you purchase boxes of lenses.

Acuvue® has a money-back guarantee on their products.
Learn more >

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Technology

i.Profiler by ZEISS

Every eye is as unique as a “fingerprint”. Thanks to ground breaking technology—in our clinic—we now have the ability to map your eyes using i.Profiler by ZEISS, as the starting point for our i.Scription® solutions.

Learn more about i.Profiler by ZEISS >

Optomap Retinal Exam

At Queen Anne Eye Clinic we pride ourselves on providing our patients with the best possible standard of care. Because of this we now offer the Optomap® Retinal Exam. This non-invasive procedure allows our doctors to see a much broader and more detailed view of the retina than is possible with conventional methods. When reviewed, the scan becomes a permanent part of your medical file, enabling our doctors to make important comparisons should potential vision-threatening conditions show themselves at a future examination.

Optomap® ultra-wide digital retinal imaging offers a 200° view of the back of the eye, versus only 30°-90° using conventional methods. Now you can see exactly what your doctor sees!

Retinal Photography

The digital imaging system takes images of the retina (the back part of the inner eye). This procedure assists your doctors in early detection and follow-up care of many disorders, including glaucoma, diabetic eye disease, macular degeneration, and other vision threatening conditions. The images will be stored in the computer and compared with images at future examinations.

Visual Field (VF)

The Humphrey Visual Field is a special automated procedure used to perform perimetry, a test that measures the entire area of peripheral vision that can be seen while the eye is focused on a central point. Patients with glaucoma will often undergo this test on a regular basis in order to determine how quickly the disease is progressing. The Humphrey Visual Field test can also be used to detect conditions within the optic nerve of the eye, and certain neurological conditions as well.

Visual Evoked Potential (VEP)

The Diopsys® NOVA VEP Vision Testing System is a non-invasive medical device used to help your eye doctor objectively measure the function of the entire visual pathway from the lens of the eye to the visual cortex of the brain. The test is painless and does not require dilation or sedation. The Diopsys® NOVA Systems are the only objective visual testing devices designed for the eye care professional’s office capable of evaluating the entire visual pathway available today.

Optical Coherence Tomography (OCT) - Cirrus HD OCT

OCT is a non-invasive imaging test. OCT is a unique test because it allows doctors to look at cross-sectional layers of the retina. Each of the ten layers in the retina can be detected. OCT allows a doctor to measure the thickness of each layer to aid in the early detection and diagnosis of retinal diseases and conditions. Such conditions include age-related macular degeneration, pre-retinal membranes, macular swelling, macular holes, cystoid macular edema, central serous retinopathy, glaucoma, and optic nerve damage.

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Frames

We carry a huge selection of frames, with a wide array of styles that will complement both your appearance and your vision needs. Our opticians will take time to understand your personal style and pay careful attention to your visual demands when helping you select the perfect frame.

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Lenses

Our optical staff will take the time to understand your lifestyle needs. No matter what your profession or hobby, our team can use their expertise to recommend specific solutions to enhance your vision.

Zeiss® Eyeglass Lenses

Our clinic features the Zeiss lens portfolio, among other brands. The Individual 2 progressive lens offers dynamic day-to-night vision that can be tailored to your particular lifestyle, allowing for more comfortable viewing of digital devices and print materials. The Zeiss Officelens provides patients with the opportunity for visual acuity at both intermediate and near focal distances without the compromised peripheral vision common to standard progressive lenses as well as allowing for comfortable head and body posture while at a computer.

Blue Light Blocking Anti-Glare Coatings

In the age of technology, our clinic recommends blue light blocking anti-glare coatings. Blue light is everywhere: it is emitted from the sun, digital screens, electronic devices, and fluorescent and LED lighting. Studies show that exposure to blue light can disrupt the brain’s production of melatonin, which can cause a dysfunction of your natural circadian rhythm. Reducing the eye’s exposure to this harmful blue light can also prevent retinal cell damage that can lead to macular degeneration.

Prescription Sunglasses

Our office has access to hundreds of styles of sunglass frames, and can customize prescription lenses for a wide variety of uses.

Zeiss® i.Terminal and i.Scription

With i.Scription, our doctors can take your prescription to the next level. After the i.Profiler maps the aberrations in your vision, Drs. Bergstrom and Lo are able to use i.Scription technology to calculate an individualized prescription that can be measured up to 1/100th of a diopter, compared to 1/4 diopter using traditional methods.

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Our opticians can use the i.Terminal to further customize your prescription by taking into account the fit of your frame on your face. The i.Terminal takes photographs of you wearing your glasses that allow our opticians to take extra measurements with accuracy up to 0.1mm. In as little as 60 seconds, the i.Terminal can customize your prescription for your specific frame choice to optimize your clarity of vision.

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Office Policies

The evaluation of contact lenses is not part of the usual comprehensive eye exam. An additional charge will be issued for this service. Fees for services (fitting, evaluation, and training) for soft contact lenses range from $30-$120. Evaluation for specialty and therapeutic contact lenses vary depending on complexity.

Queen Anne Eye Clinic will bill and await payment from your insurance company. We will then send you a statement if a balance remains, which is due 30 days from notification. If payment is not recieved after 90 days, your account will accrue a 1% finance charge every month until a payment is made. A $25 fee will be assessed for all returned checks.

All materials (eyeglasses, contact lenses, etc.) must be paid in full before they can be taken from the office. Eyeglass lenses are custom made and cannot be refunded. See "Eyewear Return/Exchange Policy" below for more information.

Eyewear Return/Exchange Policy

All sales of prescription eyeglasses and sunglasses are made to order. Therefore, we are unable to refund any products that are not resalable or returnable to the manufacturer. If, however, there are any discrepancies between the Doctor’s prescription and the lenses manufactured by the lab, or between the Doctor’s prescription and the actual prescription, a one-time adjustment to the prescription lenses is included at no charge within 60 days from the date of purchase. Subsequent changes will incur additional charges.

In the event that a patient does not adapt to a pair of prescription progressive eyeglasses within 60 days, we will remake the lenses (one-time only) into a standard bifocal or single vision lens at no additional charge to the patient. No refund will be given for the price difference in materials.

All name-brand eyeglass frames are under manufacturer warranty for any manufacturing defects for up to one year from the date of purchase. This does not include accidental damage, loss, or breakage that has been incurred to the frames.

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Frequently Asked Questions

We're happy to welcome you as a new patient at Queen Anne Eye Clinic. With our comprehensive eye care services and great selection of glasses and frames, we have all your vision needs covered.

Your first eye exam, like every exam with us, will be relaxed, painless and informative. Drs. Bergstrom and Lo will give your eyes a thorough examination and then answer any questions you may have.

Please arrive 15 minutes prior to your appointment so you have time to complete some basic paperwork. For your convenience, you can download our basic paperwork to fill out and bring to your appointment.

Here are answers to some common questions:

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Accepted Insurances

We gladly accept the following insurance plans:

We are not providers for Premera Medicare Advantage Plans, DSHS, Apple Health, or Medicaid insurance plans.

If you don’t see your insurance plan on this list, please give us a call and we would be happy to verify your coverage and benefits!

Please keep in mind, many medical insurance plans contract out to a third party organization for vision benefits. Although we may be in-network with your medical plan, we may not be in network with your vision plan. Our office is NOT in-network with NBN, Eyemed, or Davis Vision. We are happy to provide out-of-network submission paperwork to patients who are insured through those organizations.

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Extra Precise Exams with i.Profiler® by Zeiss

Every eye is as unique as a “fingerprint”. Thanks to ground breaking technology—in our clinic—we now have the ability to map your eyes using i.Profiler by ZEISS, as the starting point for our i.Scription® solutions. The end result is amazingly precise lenses tailored to your unique vision correction needs.

i.Scription® by ZEISS is based on data collected from the i.Profiler

The i.Profiler is an instrument designed to determine the exact “fingerprint” of your eyes. This makes it possible to produce Zeiss customized lenses using i.Scription and deliver your best vision possible. By measuring 2500 specific points of your eye we determine an exact visual profile of your eyes. Even the slightest deviations from the ideal shape of the eye can impact your vision. Based on your personal visual profile, we can determine your best prescription possible.

Unlike traditional exams, varying light conditions are also taken into account to provide customized vision—both day and night. This comprehensive information is used to create a refined prescription or i.Scription®, that perfectly matches your unique vision profile. The resulting eyeglass lenses are produced to an accuracy far higher than seen in traditional eyeglass lenses and are personalized especially for your unique vision needs.

 As a result, vision problems, such as blurry vision, halo effects, and visual discomfort can be recognized and improved. Eyeglass lenses with i.Scription technology can improve color and contrast, as well as vision at night and in low-light—giving you your best vision possible.

Better Night/Low Light Vision. Glare and halo effects are reduced at night

Better Color Vision. Colors are bright, intense, and more brilliant backgrounds look crisp and clean

Better Visual Contrast. White letters on a black background look crisp

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